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Frequently Asked Questions

Find answers to common questions about GuideAndTravel. Can't find what you're looking for? Contact our support team.

General

Basic questions about GuideAndTravel

Account

Account management and settings

Booking

Reservations and payments

Routes & Planning

Creating and managing travel routes

Offline & App

Offline features and mobile app

Premium

Premium membership benefits

Privacy & Security

Data protection and security

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Frequently Asked Questions

Categories

Popular Questions

General

Account

Booking

Routes & Planning

Offline & App

Premium

Privacy & Security

Still have questions?

Helpful Resources

Frequently Asked Questions

Categories

Popular Questions

What is GuideAndTravel?

Is GuideAndTravel free to use?

How do I contact customer support?

How do I create an account?

How do bookings work on GuideAndTravel?

How do I cancel or modify a booking?

How do I create a travel route?

How do I download a city for offline use?

What benefits does Premium membership include?

How is my personal data protected?

General

What is GuideAndTravel?

Is GuideAndTravel free to use?

Which cities are available on GuideAndTravel?

How do I contact customer support?

What languages does GuideAndTravel support?

Account

How do I create an account?

I forgot my password. How do I reset it?

How do I update my profile information?

Can I delete my account?

How do I change my email notification settings?

Booking

How do bookings work on GuideAndTravel?

What payment methods are accepted?

How do I cancel or modify a booking?

Why was my payment declined?

Are prices shown in my local currency?

Routes & Planning

How do I create a travel route?

Can I share my routes with others?

How many routes can I create?

Can I use routes created by other users?

Does the route builder work offline?

Offline & App

How do I download a city for offline use?

How much storage do offline downloads require?

Is there a mobile app available?

How do I update my offline content?

Premium

What benefits does Premium membership include?

How much does Premium cost?

Can I cancel my Premium subscription?

Is there a free trial for Premium?

Privacy & Security

How is my personal data protected?

What data do you collect about me?

How do I request my data or delete it?

Do you use cookies?

Still have questions?

Helpful Resources